🛠 Fix-It

Work through the login troubleshooting guide: verify your email, use the reset flow, and clear cached credentials. If you see 'We Encountered an Error' on login, that has its own dedicated fix.

A known login-state issue with a specific resolution path — usually cleared by resetting your session/cache per the guide.

Usually file size, format, or browser-related. Check the supported formats and size limits, then retry in a fresh session.

Deliverability depends on sender verification and list hygiene. The guide covers reporting gaps, bounces, and spam-folder placement.

Republish after editing the presentation — the live site doesn't auto-refresh from every save.

Form-field issues in presentations have a dedicated resolution guide.

Most import failures trace to formatting: column mismatches, character limits (especially sale comps), or empty required fields. Fix the file, re-import with your saved map.

Almost always a popup blocker — MarketPlace search opens in a new tab. Allow popups for realnex.com.

Work through the performance checklist: browser, extensions, network, and status checks before assuming it's your data.

Don't delete the connection — use the Re-Link procedure for your ecosystem to restore sync without losing history.

Use Database Cleanup tools to find and merge duplicates, and Global Replace for bulk corrections.

Display issues with events and text fields have a dedicated troubleshooting guide.

A known geocoding quirk — the guide shows how to correct the pin.